Most confusion in China's healthcare system isn't caused by the system doing something wrong. It's caused by the system doing something you didn't expect, because the assumptions behind it are different from what you're used to.

​

A doctor who says very little might not be dismissive, they might be following a communication norm where action speaks louder than explanation. A hospital that doesn't explain the next step might not be disorganised, the next step might simply be yours to initiate.

​

This section takes those moments apart. Each piece looks at a specific gap between what you expected and what actually happened, and explains the system logic behind it.